Body Balancing Nutrition
Last updated: 31 August 2026
Body Balancing Nutrition respects your privacy and understands that the information you share with us may be personal and, in many cases, sensitive.
This Privacy Policy explains how Body Balancing Nutrition, referred to as BBN, we, us or our, collects, uses, stores and discloses personal information.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The information we collect depends on how you interact with us and the services you use.
It may include:
your name, date of birth and contact details;
appointment and booking information;
health history and relevant medical information;
information about medications, supplements, allergies or intolerances;
information about nutrition, eating patterns, physical activity, sleep and lifestyle;
height, weight, body composition measurements and other health-related measurements;
information you provide through questionnaires, assessments, quizzes or online forms;
notes and records created during consultations;
information provided by your GP, specialist, allied health practitioner or another health professional, where you have authorised this or where otherwise permitted by law;
Medicare, DVA, NDIS, private health insurance or other information required to provide or claim for eligible services;
payment and transaction information;
correspondence between you and BBN;
feedback, testimonials or survey responses you choose to provide;
information about how you interact with our website, emails and digital services.
Some of this information is considered sensitive information, including health information, and receives additional protection under Australian privacy law.
We aim to collect only information that is reasonably necessary for our services and activities.
We usually collect information directly from you.
This may happen when you:
book an appointment;
attend a consultation;
complete an online or paper questionnaire;
complete a Health Check, assessment, quiz or other online form;
contact us by phone, email, SMS, social media or through our website;
purchase a service or program;
attend an event, seminar or webinar;
subscribe to communications from BBN;
provide feedback or participate in a survey.
With your consent, or where otherwise permitted by law, we may also receive information from healthcare practitioners, family members, carers, referral partners, government agencies or other organisations involved in your care or the administration of your services.
Where it is practical and lawful to do so, you may interact with us anonymously or using a pseudonym. For clinical services, identification is generally necessary so that we can provide appropriate care, maintain accurate records and meet our professional and legal obligations.
We may ask you to answer questions through our website before booking or attending an appointment.
We use your answers to send you your result, where applicable, and to help us prepare for your appointment or enquiry.
We do not sell your information.
We only share your information where it is reasonably necessary to provide the service, with service providers supporting our operations, with your consent, or where Australian law requires or permits us to do so.
Information provided through an assessment or online questionnaire may form part of your BBN client record if you subsequently book or receive services from us.
If you choose to receive marketing or educational communications from BBN, you can unsubscribe from those communications at any time.
We may collect, hold, use and disclose personal information to:
provide dietetic, nutrition, health coaching and related services;
assess your needs and prepare for appointments;
develop and manage recommendations, programs and care plans;
communicate with you about appointments and services;
provide assessment or questionnaire results;
process bookings, payments, rebates or claims;
maintain appropriate clinical and business records;
communicate with other health professionals involved in your care, with appropriate authority;
respond to enquiries, requests, feedback or complaints;
improve our services and client experience;
manage our website, systems and business operations;
meet professional, insurance, regulatory and legal requirements;
send educational information, clinic updates or marketing where we have an appropriate basis to do so.
We generally use health information for the purpose for which it was collected or for a directly related purpose that you would reasonably expect.
If we wish to use your information for another purpose, we may seek your consent unless the use is otherwise permitted or required by law.
There is a difference between communications that are necessary to provide a service and marketing communications.
We may contact you about matters such as:
appointment confirmations and reminders;
information you have requested;
assessment or questionnaire results;
changes affecting a service you have booked;
payment or administrative matters;
information connected with your care or program.
These are service-related communications.
We may also send educational content, offers, clinic news or information about other BBN services where you have consented to receive these communications or where Australian law otherwise permits them.
You can opt out of marketing communications at any time by using the unsubscribe option provided in the message or by contacting us.
Opting out of marketing does not prevent us from contacting you where communication is reasonably necessary in connection with an appointment, service, payment, clinical matter or other existing relationship with BBN.
We do not use or disclose health information for direct marketing without the consent required under Australian privacy law.
We do not sell or rent personal information.
We may disclose information where reasonably necessary to organisations or people who assist us in providing our services or operating BBN.
Depending on the circumstances, these may include:
BBN dietitians, nutritionists, health coaches and authorised team members;
healthcare practitioners involved in your care;
practice management and booking providers;
payment and finance providers;
secure data storage and technology providers;
email and SMS communication providers;
customer relationship management and administrative systems;
website hosting, analytics and digital service providers;
accountants, insurers, legal advisers and other professional advisers;
Medicare, DVA, NDIS, private health insurers or other relevant funding bodies where applicable;
regulatory authorities, courts, tribunals, law enforcement agencies or government bodies where disclosure is required or authorised by law.
We seek to limit access to personal information to what is reasonably necessary for the relevant purpose.
Some technology, software, communications, data storage or other service providers used by BBN may operate or store information outside Australia.
Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps required under Australian privacy law to protect that information.
The countries involved depend on the providers and systems BBN uses from time to time.
Where practicable, BBN identifies the countries in which overseas recipients are likely to be located.
When you visit our website, certain technical information may be collected automatically. This may include:
your device or browser type;
IP address;
pages viewed;
date and time of your visit;
referring website;
general interaction with the website.
Our website may use cookies and similar technologies to help the website function, understand how people use it and improve our services.
Where enabled, third-party analytics or advertising tools may also collect information in accordance with their own privacy practices.
You can adjust cookie settings through your browser. Disabling some cookies may affect how parts of the website operate.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include:
access controls;
password protection and authentication measures;
secure practice and business systems;
staff confidentiality requirements;
limiting access according to role and need;
appropriate technology and information-security practices;
secure storage and disposal processes.
No method of electronic transmission or storage is completely free from risk. We regularly review our information-handling practices and the systems used to support our services.
If a data breach occurs, we assess it and take appropriate action, including notification where required under Australia's Notifiable Data Breaches scheme.
We retain personal and health information for as long as reasonably necessary for the purpose for which it was collected and to meet our clinical, professional, insurance and legal obligations.
When information is no longer required to be retained, we take reasonable steps to securely destroy it or permanently de-identify it where appropriate.
You may request access to personal information BBN holds about you.
In some circumstances, Australian law allows or requires us to refuse access to some information. If this applies, we may explain the reason where we are permitted to do so.
We may need to verify your identity before providing access.
To request access, contact us using the details below.
We aim to keep personal information accurate, current and complete.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and ask for it to be corrected.
We may need to verify your identity or the requested correction before changing a record.
Our website may contain links to websites, booking platforms, payment providers or other services operated by third parties.
Those services may have their own privacy policies and information-handling practices. BBN is not responsible for the privacy practices of websites or services that we do not control.
If you have a question or concern about how we have handled your personal information, please contact us.
We aim to review privacy complaints promptly and respond within a reasonable period.
If you are not satisfied with our response, you may also be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about privacy rights and complaints is available from the OAIC at www.oaic.gov.au.
We may update this Privacy Policy when our services, technology, business practices or legal obligations change.
The current version is published on our website and includes the date it was last updated.
For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
Body Balancing Nutrition
22 Emerald Terrace
West Perth WA 6005
Phone: (08) 9388 1166
Email: reception@bodybalancing.com.au
